Caltech really understands the importance associated with operational lifts and we focus our efforts to ensure our customers lifts experience as little down time as possible. Caltech hold a large range of lift stock items in their central stores in Dundee, Scotland and have accounts with the largest suppliers of lift parts in the UK and Europe that allow for many parts to be sent out within 24 hours.
Caltech maintains Passenger Lifts, Services & Goods Lifts, Disabled Access Lifts and Stair Lifts throughout Scotland and Northern England and our engineers are strategically located to ensure our business can deliver a responsive 24 x 7 x 365 service.
Our field engineers are managed effectively from Caltech’s Head Office located in Dundee, Scotland and are supported from Caltech Facilities located in Aberdeen, Edinburgh and Glasgow. Newcastle is planned for Q1 2013.
Utilising the latest technologies, Caltech efficiently manages its engineering resource to ensure our business is able to reach across the length and breadth of Scotland and Northern England.
Our customers benefit from Caltech’s depth of lift engineering experience, which encompasses all of the makes and models found across Europe including Otis, Kone, Schindler, Thyssen Krupp, Orona, MP, Pickerings, GMV, IGV, Kleemann, Elex to name but a few.
Everyone at Caltech works extremely hard to ensure our customers experience an exceptionally high level of service from the moment they phone our office. Our year-on-year contract retention figures consistently achieve 98% customer retention and we are delighted to see clients resigning from as far back as 1985.
Highly competitive prices, quality equipment and responsive customer service combine to ensure you benefit from operating the latest and most reliable passenger, disabled access and goods lifts available.
We are able to take on all aspects of lift repairs, such as gear boxes, ropes, door operators, drive units, control panels and much more besides. Whether it’s a passenger lift, stairlift, escalator, platform or dumbwaiter, it’s fair to say that if you have a lift component problem, we can solve it.
As independent UK lift experts, we strive to provide a more responsive service and more competitive prices than the major lift manufacturers, and collaborate with leading lift consultants to help resolve your problem.
Clients have always praised the timely manner in which we are able to fix their issues; we aim to have your lift up and running in as little time as possible. In the event of entrapments or emergencies, we strive to have our engineers on-site within one hour.
Our engineers are trained to NVQ3 or equivalent and our technicians to NVQ4 or equivalent. As such, they are experts in their field and are capable of diagnosing and repairing almost any elevator issue you might have.